Privacy Policy

1. Who we are

RDC INFOTECH ("we," "us," "our") provides independent technical support services related to cryptocurrency wallet and device setup, installation, firmware updates, configuration, and troubleshooting. We are not affiliated with, endorsed by, or acting on behalf of any cryptocurrency exchange, wallet manufacturer, or platform. This policy explains what information we collect when you use our website at www.rdcassist.com or contact us for support, and how we handle it.

2. Information we collect

We collect only what's needed to respond to a support request and operate our website:

• Contact details you provide — name, phone number, and/or email address when you call, email, or submit a form.
• Details about your issue — the device or application you're using and a description of the problem, as you choose to share it with us.
• Basic technical data — standard web log information such as browser type, device type, and pages visited, collected automatically when you use our website.

We do not ask for, and you should never provide us with, your recovery phrase, seed phrase, private keys, passwords, or two-factor/authentication codes for any account or wallet. If you are asked for these by anyone claiming to represent RDC INFOTECH, it is not us — please report it and contact us directly to verify.

3. How we use information

• To respond to your support request and provide the setup, installation, firmware, or troubleshooting help you asked for.
• To follow up on an open request or confirm a resolution.
• To maintain basic records of support interactions for quality and accountability.
• To operate, secure, and improve our website.

We do not use your information to sell, trade, or facilitate transactions involving cryptocurrency, and we do not use it for investment or financial advice of any kind.

4. What we don't do

• We do not sell your personal information to third parties.
• We do not access, hold, or move cryptocurrency funds on your behalf.
• We do not share your information with any exchange, wallet manufacturer, or platform except at your direction.

5. Information sharing

We may share information with service providers who help us operate (for example, phone or email hosting), bound by confidentiality obligations, or where required by law, legal process, or to protect against fraud or harm. We do not otherwise share your information with third parties for their own marketing purposes.

6. Data retention

We retain support-request information for as long as reasonably needed to handle your request and maintain basic service records, after which it is deleted or anonymized, unless a longer period is required by law.

7. Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or ask what we hold, by contacting us using the details below. We will respond within a reasonable time.

8. Security

We take reasonable technical and organizational measures to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.